Troubleshooting

Cannot connect Bitbucket

• Confirm you are signing in with the correct Bitbucket account.
• Make sure pop-ups are not blocked for the Jira or Bitbucket consent flow.
• If the OAuth prompt does not appear, reload the app and try again.
• After approving, wait a few seconds for the token to be stored before opening the dashboard.

No pipelines displayed

• Verify the workspace slug is correct.
• Check that Pipelines is enabled in at least one repository.
• Confirm the connected Bitbucket account can view the repositories.
• Adjust filters to make sure they are not hiding results.

Permission errors

• Re-open the OAuth consent screen and approve every requested scope.
• Ensure your Bitbucket account has access to the workspace and repositories.
• If your account has access but the app still fails, your organization may restrict third-party apps. Contact your workspace admin.

Installation problems

• Confirm Pipeyard is installed on the correct Jira site.
• Check the Atlassian Marketplace order status if your trial has not started.
• If the app does not appear in Jira, clear your browser cache and reload the Manage apps page.

Marketplace licensing questions

• Billing and licensing are handled by the Atlassian Marketplace.
• You can view your subscription from Settings > Manage apps > Pipeyard.
• For refunds or billing issues, contact Atlassian Marketplace support.