Pipeyard Service Level Agreement (SLA)

This Service Level Agreement (“SLA”) describes the support and service expectations for Pipeyard, an app for Jira available via the Atlassian Marketplace.

Pipeyard is operated by Locklyn Lux LLC.

Support Channels

Support is provided via email:

pipeyard@rlse

Support Hours

Support is provided on a best-effort basis.

• Monday–Friday
• U.S. Central Time
• No guaranteed weekend or holiday coverage

Response Time Targets

Pipeyard aims to respond within:

• General inquiries: within 48 hours
• Bug reports or service issues: within 24–48 hours

These are targets, not guarantees.

Service Availability

Pipeyard is provided on a best-effort basis. We do not guarantee uptime, continuous availability, or real-time data accuracy.

Dependencies

Pipeyard depends on Atlassian services, including Jira, Bitbucket, and the Forge platform. Availability may be impacted by outages or limitations of these services.

Incident Handling

Reported issues will be investigated and prioritized based on severity. Critical issues affecting core functionality are addressed first. Resolution timelines are not guaranteed.

Changes

This SLA may be updated at any time. Continued use of Pipeyard constitutes acceptance of any updates.

For more information, see the Terms of Service Service Level Agreement (SLA) and Privacy Policy.