Support

Need help with Pipeyard? Use the support form or email us directly.

Contact

• Open a support request: /pipeyard/support
• Email: pipeyard@rlse.dev

Response time

We aim to respond within two business days. Support is provided on a best-effort basis during normal business days, Monday through Friday, excluding major United States holidays.

What not to send

For your security, do not include:

• Passwords.
• Bitbucket access tokens.
• Jira tokens.
• OAuth secrets.
• Forge installation secrets.
• Private keys or other credentials.

Before you write

• Check the FAQ and Troubleshooting pages first.
• Include your Jira site URL, Pipeyard app version, and a description of the problem.
• Note any error messages or steps to reproduce the issue.